SOFT IT TECHNOLOGIES
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messaging Automation Enterprise AI Active & Ready for Instant Deployment

Autonomous AI Support Agent (Gemini & OpenAI) with Agent Handover

24/7 AI-powered conversational agent engineered with Gemini 1.5 Pro & OpenAI GPT-4o. Ingests your company knowledge base, answers customer questions intelligently on Website Live Chat & WhatsApp, and escalates to human agents whenever needed.

Visual Workflow Architecture & Execution Pipeline

End-to-end event sequence executed autonomously on every trigger.

01

Node 1 Execution

Incoming chat message webhook triggered from website or WhatsApp

Autonomous
02

Node 2 Execution

Semantic vector search retrieves relevant documentation snippets

Autonomous
03

Node 3 Execution

LLM reasoning engine synthesizes personalized, accurate response

Autonomous
04

Node 4 Execution

Detect customer sentiment, intent, and handover keywords

Autonomous
05

Node 5 Execution

Stream reply to user or alert live human operator via Slack / Telegram

Autonomous

Included Capabilities & Features

RAG knowledge retrieval using company documentation and product catalogues
Dual LLM routing (Gemini 1.5 Pro + OpenAI GPT-4o) with fallback redundancy
Multi-language conversational support in Bengali & English
Context-aware session memory across multi-turn chats
Smooth Human-in-the-loop handover when customer requests human help
Sentiment analysis & automatic lead scoring on every conversation

Connected Ecosystem & Supported APIs

This workflow seamlessly orchestrates data across these platforms:

Gemini 1.5 Pro OpenAI GPT-4o Website Widget WhatsApp Pinecone / Vector DB Slack

Enterprise Security & Compliance Guarantee

All payloads are transmitted over TLS 1.3 encryption and validated via cryptographic HMAC-SHA256 tokens. No customer data or sensitive credentials are ever shared across workflow instances. SOFT IT operates under strict ISO/IEC and GDPR-aligned data protection practices.

99.98% SLA Availability
AES-256 Secrets Encryption
Automated Disaster Recovery
Subscription Investment
৳ 5,000.00 / monthly
Setup & Provisioning: ৳3,000.00
Immediate cloud webhook endpoint activation
Automated recurring invoice generation
Dedicated client API key & credentials
5-day billing grace period buffer
Technical SLA & execution health monitoring
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Cancel or upgrade anytime from client dashboard.

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