Frequently Asked Questions

We specialize in custom software engineering, cloud architecture, scalable SaaS product development, commercial WordPress plugin engineering, and enterprise CRM solutions with seamless API integrations.

We utilize an agile sprint methodology with bi-weekly milestone demonstrations. Every client is assigned a dedicated project manager and tech lead, with real-time access to our customer portal for tickets, billing, and progress tracking.

Our primary engineering hub is located in Tech City, Dhaka, complemented by client success and cloud strategy consultants in San Francisco, CA. We operate seamlessly across global time zones.

Upon checkout, an authentic SOFTIT license key is generated instantly. You can activate it within your WordPress dashboard or API endpoint. Your license covers the allowed domain limit and provides automated background updates.

Yes! From your dedicated Customer Portal under "Licenses", you can view active domains and deactivate any domain with a single click to instantly free up the slot for a new installation.

Your installed plugins and software will continue functioning on existing sites. However, active access to automated updates, security patches, and premium support tickets requires an active subscription.

We accept all major international Credit/Debit cards (Visa, MasterCard, American Express), PayPal, and direct corporate wire/bank transfers for large enterprise contracts.

Absolutely. Every completed order automatically generates a downloadable, print-ready PDF-style tax invoice formatted with your company name, tax ID, and address in the Customer Portal.

Yes. You can toggle auto-renewal or cancel your subscription at any moment directly from your customer dashboard with zero cancellation penalties.